Impact SourcingCX Brings BPO Services to Global Customer Contact Centers

Business Process Outsourcing (BPO) solutions help providers to better manage and administrate processes using defined and measurable performance metrics. In the contact center, these tools are critical to operations. They enable flexibility, and the use of third-party agents to handle customer interactions.

To offer support for the U.S. companies looking to outsource operations, Impact SourcingCX, is here. The BPO consulting services, work to match companies with BPO servicers in locations that meet needs - from culture to social impact and expertise.

Commenting on the newly formed company, founder and CEO Stuart Discount, a 40-year veteran of the contact center industry said, “I have created Impact SourcingCX to offer U.S. enterprises access to business process outsourcing in parts of the world where we can provide desperately needed social and economic impacts. Agents in our carefully vetted locations view employment in a contact center as a lifeline, one that out pays other local employers and offers a career path.”

Impact SourcingCX also provides compliance expertise and onboarding assistance.

As an industry veteran in the contact center industry, Discount was already aware of the benefits BPO services bring to the communities working in a contact center is a revered job.

“We have provided millions of jobs for the hard to employ, students putting themselves through school, and parents that need another income source—often with the flexible hours they require. These jobs have made a huge difference to thousands of lives. With so many U.S. contact centers currently experiencing difficulty hiring new staff members, we can provide economic growth opportunities to communities around the world where there are educated, English-speaking workers who just want the opportunity to succeed,” said Discount.

Discount is the U.S. ambassador for Business Process Enabling South Africa (BPESA) as well as a founding member of the Enterprise Communications (News - Alert) Advocacy Coalition and former CEO of the Professional Association for Customer Engagement.

“Until you have visited areas that have experienced success and speak with the people employed in these contact centers you can’t grasp the many ways these communities are affected. In addition to the people employed in the contact centers, there are ripple benefits for local merchants and area businesses. Impact Sourcing is a win for companies that have access to a motivated workforce and also for the communities where jobs are created.”

Edited by Maurice Nagle