COVID Cases Closing Call Centers Again

It’s like a repeat of a terrible horror movie no one thought they’d have to watch again. COVID-19 and its variants have been wreaking havoc across the globe already and shutdowns are already starting to happen.

The Electricity Authority of Cyprus announced this week it was forced to shut down its customer service center in Strovolos after discovering a COVID outbreak.

The Strovolos customer service center closed for Monday and Tuesday this week. The company’s others contact centers are operating as normal.

Strovolos is one of the most populated municipalities in the Nicosia District in Cyprus and has a population of nearly 70,000.

According to the EAC website, its customer service center buildings have been operating under strict COVID guidelines including allowing only customers holding a valid SafePass to enter.

Most businesses today have become familiar with dealing with the changes COVID-19 has brought to the workplace. At a time when infection numbers are rising and threats of new shutdowns loom, it’s important that these centers have a solid game plan in place. Whether that means allowing for remote work or operating on a reduced call center scheduling to limit contact transmission. 

Earlier this year, a call center in Vancouver, Washington also announced it was shutting down temporarily after a COVID-19 outbreak that resulted in over 20 confirmed cases. The Spectrum (News - Alert) Communications call center location underwent a deep cleaning during the shutdown to disinfect and meet safety protocols before welcoming staff back to the location.

Edited by Luke Bellos