CX Solution Source BPO Consultant Adds Services and a New Industry Veteran

Customer experience consulting group CX Solution Source (News - Alert) recently announced an expansion to their portfolio of services for current and prospective clients, and with it a new consultant. The year-old Colorado-based company develops brokering relationships between buyers of contact center outsourcing services and the business processes outsourcing (BPO) firms that provide services.

To expand its portfolio, the company is adding strategic consulting and flat-fee talent placement solutions. These new services are expected to help clients improve customer experience and customer support efficiencies.

As a core element of the new services, CX Solution Source is integrating customer experience consulting firm Peak CX Partners. Founded by Pete Weaklend, who spent more than 20 years leading Global Solutions for BPO giant Sitel. Peak CX Partners delivers projects for clients focused on assessing, optimizing, and transforming customer support delivery.

“We are excited to join the CX Solution Source team and know we can add tremendous value to accomplishing their CX mission,” said Weaklend, who will lead the consulting practice as Managing SVP, Advisory Solutions.

The addition of Weaklend is the company’s second industry veteran to be added to the team this year. In early 2021, CX Solution Source added Jeff Bubak, a seasoned business development leader with more than 25 years’ experience in selling BPO services for Sitel and most recently, Alorica.

CX Solution Source founder Tom Silzell noted adding the additional solutions to CX Solution Source’s offering will help accomplish its goal of challenging the current buying model for outsourcing solutions.

“We all use brokers to help us find the best products and services when we buy insurance, obtain a mortgage, or invest our hard-earned savings for retirement,” said Silzell. “So why would anyone buy contact center outsourcing services, or consulting services directly from the supplier when they can leverage the industry expertise of CX Solution Source to find the best BPO Partner for the greatest value?” 

Edited by Luke Bellos