QliqSOFT Chatbot Marketplace Helps Combat Healthcare Labor Shortage

The healthcare industry is still feeling the strain of the pandemic and ongoing global concerns regarding COVID-19. Many healthcare employees are leaving their jobs, and workforce shortages are creating new concerns for management - especially with medical professionals predicting a rise in COVID cases this winter.

To offer healthcare facilities additional help with their patient engagement needs, QliqSOFT, a developer of a flexible collaboration platform for healthcare, has launched Chatbot Marketplace.

This new offering provides organizations with a library of over 20 distinct chatbots powered by artificial intelligence (AI) to engage with patients remotely and manage call center and front-office tasks.

Processes such as in-take assessments, triaging, post-op follow-up and pre-op education can all be handled by the chatbots, without requiring human assistance to complete these repetitive tasks.

“Patients now expect and demand digital solutions to interact with their care providers. Data shows that providers and their staff benefit significantly from streamlining workflow automation through chatbot technology,” said Krishna Kurapati (News - Alert), founder and CEO of QliqSOFT.

“The Chatbot Marketplace provides a cost-effective solution scalable to any organization,” he added. “Our team of clinicians continues to develop this growing list of chatbot use cases which can be deployed out of the box in as little as 24 hours, literally changing an organization’s patient engagement strategy overnight.”

Other possible functions include remote patient monitoring, pre-insurance approvals, vaccine scheduling, and appointment reminders.

These chatbots support over 250 languages and are connected with patients via a secure text link from their provider. Text information can be documented in the patient’s electronic health record (EHR) and can be escalated to a live text or video interaction with a healthcare professional if needed.

“Facing staff retention, burnout and other operational challenges, health systems, specialty practices and other providers are looking for creative ways to free up employees from repetitive processes, such as answering endless phone calls requesting the same information or reaching out to patients as part of the appointment reminder process,” said Amanda Heidemann, M.D., QliqSOFT’s Chief Medical Information Officer (CMIO).

Edited by Luke Bellos