TNC Operator Introduces Automated Agents Tools for Enhanced Customer Experiences

Global cloud-based call center solutions provider TNC recently announced the launch of TNC Operator, the company’s newest call center interface that offers intuitive, automated tools designed to increase business productivity and support positive customer experiences.

TNC developers created the last solution platform as a complete, comprehensive array of tools specifically aimed to provide call centers with convenient advancements that boost productivity through a single panel. TNC Operator is also highly adaptable to modern call centers, and can be easily managed from remote environments.

“TCN Operator is a holistic collection of advanced call center tools that are seamlessly integrated into one cloud-based platform that puts everything in one place and allows monitoring of operations from virtually anywhere,” said Jesse Bird, chief technology officer of TCN. “TCN Operator is highly customizable for meeting all the needs of a call center and, when combined with our no-contract promise, provides maximum flexibility in scaling depending on business conditions. We’re very excited to launch TCN Operator and help call centers worldwide drive operational efficiency and productivity.”

Other notable features included in TNC Operator include Omnichannel Communications, scheduled reporting and analytics, and data management and compliance tools. Call centers agents can also take advantage of new automated services like predictive dialing, IVR call routing, and IVM functionality for automated payments.

Readers can visit TNC’s official webpage for more details included in TNC Operator.

Edited by Maurice Nagle