Baltimore College Upgrades Call Center for COVID19 Vaccination Scheduling

Baltimore’s Coppin State University has partnered with The University of Maryland Medical System (UMMS) to develop a call center to help communities of color with vaccination scheduling. Coppin’s new call center will direct eligible patients to the Baltimore Convention Center Field Hospital, where state residents can receive their shots.

“We are pleased to partner with UMMS establish this call center which is specifically designed to improve equitable allocation of the COVID-19 vaccine and expand the emphasis on vaccinating the most vulnerable communities in Baltimore,” said Dr. Anthony L. Jenkins, CSU president.

The need for call center accessibility has increased dramatically over the last few months, as many health organizations look to provide convenient ways to provide citizens without internet access with options to schedule appointments. Call centers also gives candidates who are less connected to the internet, such as older citizens, a simpler option for getting in contact with health professionals.

“This call center will offer a valuable alternative for many of Baltimore’s vulnerable residents who may not have access to computers and the internet, therefore limiting their ability to schedule vaccine appointments,” Jenkins said.

Eligible vaccination candidates living in the Baltimore area without internet access can call 443-462-5864 or 443-462-5865, from 11 a.m. to 4 p.m., on Mondays and Wednesdays, and noon to 6 p.m., on Tuesdays and Thursdays.

Edited by Maurice Nagle