Verint Celebrates Exceptional Customer Engagement

As organizations around the globe have scrambled to meet the demands of customers during an unprecedented pandemic, contact center solution providers continue to answer the call with cloud-powered, AI-infused, future forward engagement solutions to support these efforts.

At the recently concluded Engage20 EMEA, Verint (News - Alert) celebrated customers putting the Verint Cloud Customer Engagement solutions in an exceptional way. The Customer Engagement Company honored 12 companies across seven categories.

“We’d like to thank all of our customers for their entries, especially in these busy and challenging times,” says Verint’s Nick Nonini, managing director, EMEA. “Our judges were impressed with the quality of submissions, and they had a tough job selecting from a great shortlist. These awards acknowledge and recognise our customers’ dedication to transforming the customer experience through the right combination of talent and technology.”

• Verint Heroes-of-the-Year Award – Capita, Esure, NHSBSA, Npower and Bupa UK (joint winners)
• Customer Engagement Award – EITC (du)
• Employee Engagement Award – Legal and General
• Citizen Engagement Award – City of Edinburgh Council
• Innovation Award – Santander and Aldermore Bank (joint winners)
• Verint Engage-on-the-Road Award – Vivat
• Verint Engaged Customer-of-the-Year Award – City of Edinburgh Council

From education and healthcare, to finance and beyond, it is a brave new world. Verint is leading the way to the light at the end of the tunnel via innovation, partnerships, and charting the course for customer engagement reimagined.

What’s in your contact center?

Edited by Maurice Nagle