Colt, Atos Announce CCaaS Solution

The contact center has ascended into the cloud, and businesses are embracing the migration. The COVID-19 world demanded a WFH reality, and cloud contact center providers are answering the call through innovation, partnerships and extended capabilities.

This week, Colt Technology Services announced a partnership with Atos, which promises a seamless customer service experience for organizations around the globe via CCaaS.

Specifically speaking, powered by the NICE inContact CXOne, Colt will deliver CCaaS and the Atos Cloud Contact Center offering. In bringing the two together, whether customers select social media, chat or voice, the experience is unified for the agent. The cloud powered pairing also opens the door to employing future-forward AI capabilities.

Working to support Colt’svoice and network solutions is the Colt IQ Network, spanning nearly 30,000 on net buildings and 900 data centers around the globe.

Colt’s CEO, Keri Gilder, noted “Colt enables enterprise digital transformation and with CCaaS – large enterprises will be able to become more customer-centric, by communicating with their customers seamlessly across a range of channels. These last few months have taught us the importance of communication and staying in touch with our customers. Now, Colt and Atos are bringing together interaction, communications, collaboration and connectivity to transform how customers interact with enterprises.”

What’s in your contact center?

Edited by Maurice Nagle