FCR Expands Call Center Jobs to Idaho With New Home-Based Positions

FCR is a call center outsourcing company based in the Pacific Northwest of the U.S. The company provides a range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy, according to its website.

Part of the “new economy” means adapting to the global COVID-19 pandemic, so FCR is creating new home-based call center jobs, despite traditionally being a brick-and-mortar operation. The company recently announced that it will be expanding its operations to Idaho Falls in a move that is expected to bring 300 jobs to the city. It’s FCR’s first operation in Idaho.

“In a unique move, all 300 jobs will be work-from-home,” according to the Idaho State Journal. “This is good news for job seekers looking for ways to get back to work without putting themselves at risk for the coronavirus.”

The new jobs are being created to accommodate a growing customer base in a way that keeps workers safe.

"FCR is growing at an incredible rate. We feel that Idaho Falls presents us with a great opportunity to help with that expansion," said FCR President Matthew Achak in a statement. "Idaho Falls is the ideal city that matches our business model of offering customer service and technical support jobs in a Work from Home environment. It is a community filled with hard-working and talented people who have the skillset we are looking for. Idaho Falls is a city that needs good jobs and a company that is willing to work with the community, and we think we can offer that and much more."

Achak noted that once the danger of COVID-19 has passed, the company hopes to build a brick-and-mortar contact center presence in Idaho Falls. 

Edited by Maurice Nagle