Call Center Scheduling Featured Article
New Voycy Powered By UDT Offering Helps Call Center Agents Support Distance Learning Users
A new offering from UDT combines the company's experience with distance learning and call center solutions to provide end-user support. The Voycy Powered by UDT solution is designed to resolve end-user distance learning technical issues, freeing up educators to focus on uninterrupted distance learning.
It will be used by the Voycy call center, based in Florida, and will enable agents to provide help desk support for distance learning users. Agents, who have undergone security and background screenings to comply with network security mandates, will be able to answer calls in multiple languages.
The offering also provides recurring meetings with operations staff. These may be utilized to discuss the status of a project or operational results, or to examine customer complaints and resolution results. The meetings feature is also useful for going over quality program results, analyzing call volume forecasting, and discussing action items like performance metrics and operational reports.
“Due to COVID-19, call centers are being asked to accommodate increasing workloads that they aren’t equipped for,” said Jesus Pena, CXO/EVP of UDT. “Voycy Powered by UDT will help these call centers improve customer service and overall performance with a well-rounded plan to fulfill their unique needs.”
“We look forward to utilizing the remote learning technical support capabilities of Voycy Powered by UDT to elevate our education sector customers,” added George Fernandez, director of managed solutions at UDT. “Our team is ready to provide complete IT support for students, parents, teachers and administrators.”
UDT provides a variety of solutions designed to help companies along their digital transformation journeys. Offerings include app modernization, data management, security operations and governance, risk and compliance solutions.
Edited by Maurice Nagle