Verint Engages by Honoring Customers and Partners

Contact center solution providers are arming organizations with robust, customer service tools. From WFM and WFO, to chatbots, VoC and more, the arsenal is vast. And those taking the lead in the space are building out partner ecosystems to best support customers with only the best in intelligent, omnichannel solutions.

At the recently concluded Verint (News - Alert) Engage 2019 Global Customer Conference in Orlando, Florida, the Customer Engagement Company honored those companies illustrating best practice with results to show.

“This year at Engage, we are proud to announce these global customer and partner award winners. These awards recognize great customers—the ones that have the most eye-popping stories of innovation and customer engagement success. They use workforce engagement, self-service, voice of the customer, as well as fraud and compliance solutions, to accelerate performance,” says Verint’s Ryan Hollenbeck, senior vice president of global marketing and customer experience program executive sponsor.

The two winners named include VyStar, one of Northeast Floirida’s largest credit unions, and insurance and wealth management service and product provider Guardian. In addition, Verint showcased two customers in the “Highly Commendable” tag (News - Alert): Commerce Bank and Pivotal Home Solutions.  

“We had a record number of award nominations this year from organizations leveraging the cloud, automation, and artificial intelligence to strike the right balance between elevating customer experience and improving operational efficiency. We congratulate all of the winners of this year’s Engage Global Customer and Partner Awards and celebrate our continuing collaboration and partnership.”

It’s important to honor those firms taking a digital-first approach to the contact center, as it offers a roadmap to modern operations courtesy of an industry leading call center solution provider.

Edited by Maurice Nagle