Call Center Scheduling Solutions: Now Available in EU through Avaya

Symmetrics Business Intelligence, a provider of call center scheduling and analysis solutions, has announced its solutions will now be available in the European Union through Avaya DevConnect (News - Alert) Select Product Program.

This announcement comes at a time when call centers across the world turn to scheduling and workforce management as part of their strategy to drive efficiency and save operational costs. Symmetrics faces tough competition from companies like Monet that offers predictable, flexible and efficient call center scheduling for the highly competitive call center industry.

Avaya (News - Alert) DevConnect Select Product Program is designed to market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

Avaya recently extended the Avaya DevConnect Select Product Program to include the European Union, in addition to the U.S and Canada. Symmetrics Business Intelligence has been selected for the Avaya Select Product Program for the U.S. and Canada earlier this year, the company said.

As a of the program, Symmetrics can sell Avaya-compatible products and applications to customers. Symmetrics contact center reporting and analysis software offered through the program has been tested for compatibility with Avaya Call Management System and Avaya Aura Contact Center.

Commenting on this development, Eric Rossman (News - Alert), vice president, developer relations, Avaya, said, “Now it’s easier than ever for Avaya customers and channel partners in the EU to incorporate Symmetrics’ real-time, historical and call-detail reporting and analysis solutions into their contact center performance management strategies.”

Customers benefit from this offer as they can integrate real-time, historical and call-detail data with metrics from applications and systems across the contact center for a complete view of the customer experience.

Customers have the flexibility to add specific capabilities to their existing Avaya platform or they can source a complete Avaya-based communications solution that incorporates Symmetrics nVISION Suite. The solution is available in the EU through both Avaya and its channel partners.

“Now that nVISION Suite is available for purchase directly from Avaya and its distributors in the EU, customers have a ‘one-stop shopping’ option for all their contact center reporting and analysis needs. And they can be confident that Symmetrics’ business intelligence solution is Avaya compliant for real-time, historical, and call-detail reporting,” said Richard McElroy, president and chief operating officer, Symmetrics Business Intelligence, in a statement.

Edited by Ashley Caputo