Call center Scheduling Scheduling Software Helps Simplify HR Process

Scheduling software and workforce optimization solutions have greatly contributed to improve the efficiency of call centers. In today’s mobile world where every transaction can be made possible through a mobile device, scheduling software becomes even more important. Appointment-Plus, a provider of scheduling software and related mobile apps, says scheduling software is going to play prominent role in HR recruiting.

For example, in a call center, scheduling software and workforce optimization solutions help allot the optimum the number of agents at the right time, with the most efficient skills to ensure call center success and profitability.

Competitive call center scheduling software like that from Monet Software offers a vast array of features including forecasting, scheduling, scheduling, intra-day management, exception planning, real-time adherence, configuration and administration, performance analysis, and simple ACD integration.

Appointment-Plus claims its scheduling software improves the efficiency of the recruitment process by enabling HR professionals to concentrate more time to finding top talent.

With job hunts and recruitments set to rise in the coming months, the demand for HR scheduling software is sure to grow. According to the Federal Reserve’s Federal Open Market Committee, U.S. job growth in 2013 and 2014 is expected to grow at a faster clip than in previous forecasts.

Online scheduling software solutions are growing in popularity sincethey are cost effective and convenient. Employers can access the software from anywhere and on any device. Considering this growth, the Gartner (News - Alert) Group estimates that SaaS for enterprise software will grow 17.7 percent annually through the end of the year.

The On-Demand service utilizes a model in which the application is hosted on the cloud. They’re accessible in the same way as e-mail, Facebook (News - Alert) and Amazon from laptops, smartphones and tablets. 

SaaS based scheduling software automates tedious processes that otherwise would require HR staff time, such as managing applicant information and scheduling interviews.  No extra staff is required for this process.

Another advantage of online scheduling software is that it can easily sync with Google (News - Alert) or Outlook calendars to reflect upcoming interviews, which easily accessible from all types of smartphones.

Edited by Ashley Caputo