Call Center Scheduling: Call Center Week to Focus on Reaching Goals through New Customer Interactions

Echopass Corporation, a provider of enterprise class cloud-based contact center solutions, will sponsor the 2012 annual Call Center Week conference. This year, Call Center Week will focus on meeting business growth objectives through new social, mobile and traditional customer points of interaction in the call center.

Conference attendees will learn how to implement emerging contact center strategies and technologies that enable organizations to better understand, grow and manage the customer experience. This year's conference will be held June 4-8, 2012 at the Caesar's Palace Hotel and Conference Center in Las Vegas.

Echopass will be demonstrating its new mobility capability for smartphone equipped customers, as well as its existing Echo Insite for iPad equipped contact center managers, during Call Center Week. Echopass’s new offerings to support the mobility needs of enterprise clients include an extension to the available Echopass solutions that support mobility needs of executives, managers, and supervisors in contact center management roles utilizing iPad tablets.

Rob Farris, chief marketing officer of Echopass, said, "This year's conference and its focus on mobility, social media, and multiple channel interactions is critical for companies seeking to maintain their competitive differentiation and increase customer loyalty. The contact center, which is a key customer touch point, is quickly evolving to handle the full range of multiple channels, social media and predicative analytics that enrich the customer experience with personalization.”

At Call Center Week contact center professionals will be exposed to brand new ways of navigating mobile customer service, enhancing the customer experience across multiple channels, building profitable engagements via social media, creating cultures that inspire excellence, and driving strategic business value. Sessions will cover innovative thinking in session formats that dive into critical industry topics, and will include customer case studies and interactive environments.

Featured keynote speakers at the event will include Michael Biondo, vice president of customer operations at Clear Channel (News - Alert) Radio, and winner of the Customer Service Executive of the Year by the Customer Service Institute of America in 2009.

Edited by Brooke Neuman