Call Center Scheduling Featured Article
Frightening Things Can Happen Without Adherence Tools in Your Contact Center
Creepy, spooky and frightening are all words we associate with the recently concluded Halloween festival. Even though we made it through the fun and excitement of this year’s season, these same words can still easily apply to your call center if you don’t have the right tools in place to keep customers happy and agents working efficiently.
Scaring away customers is almost worse than being chased by Jason through the woods if you’re business owner. The last thing you want to do is have buyers hightailing in the opposite direction from you. The reasons they may be ditching you are pretty scary – and they stem right from the agents who are manning your phones.
Poor adherence is a major culprit behind much of this terror. Mis-matched schedules, delayed response time, misinformed agents – these are all a recipe for disaster that doesn’t have to happen in today’s call centers.
If you’re tired of running and hiding from this beast, Monet Software (News - Alert) is here to help with a special Webinar.
For forty-five minutes you’ll hear about the problems that can result from adherence issues at your contact center and how having the right technology solution with the ability to streamline schedules and adherence goals and practices, can save your life.
Run, don’t walk – before it’s too late.
Edited by Kyle Piscioniere