Appointment Plus Scheduling Helps Maine Fitness Trainer Triple His Business

In call center scheduling space, companies like Monet Software has created a unique space by delivering innovative software solutions that improve workforce productivity. The company has launched Monet WFM Live, a call forecasting and employee scheduling solution that includes ACD integration, real-time adherence and intra-day management.

Appointment Plus is another online scheduling software provider offering workforce scheduling for other industries like personal trainers, fitness providers and health clubs. The software helps clients schedule their appointments.

The company announced it has been selected by a personal training company called Body by John in Portland, Maine.

John Emond, the owner of Body by John, selected Appointment Plus when the center witnessed rapid growth in customers and he found it difficult to manage all the scheduling.

Without knowing about automated appointment scheduling software solutions, Emond spent a large amount of his time returning voicemail messages and confirming appointment times individually. Realizing that manually scheduling his appointments was negatively affecting his business and its growth, Emond looked for ways to automate this repetitive task.

“Once I hit the 60-client mark, I knew that an online scheduling platform was now a necessity for me to adequately take on more clients and grow my business,” said Edmond.

After selecting the appointment scheduling software, the fitness center was able to quickly expand operation and increase profits.

Appointment Plus provided the fitness firm with online customer scheduling that makes it easier for clients to book 24/7, as well as reduce the number of phone calls. Automated e-mail and text notifications keep appointment slots full by reducing the no-show rate by almost 75 percent.

The Appointment Plus software also sends repeat package reminders automatically after a specific time between sessions that were elapsed. These reminders help ensure repeat business opportunity and a constant flow of revenue.

Thanks to the appointment scheduling software, the personal training center has now over 160 clients.

“Without Appointment-Plus, I would not have expanded my business as I’ve done,” Edmond said. “Their software application has been a priceless addition to my operations.”

Edited by Ashley Caputo