HoduSoft Debuts Omnichannel Contact Center Solution for the Insurance Industry

While all customer support is important, the insurance industry often interfaces with policy holders who are experiencing crises, whether it’s a damage claim, a health problem, a death in the family or a car accident. Insurance tends to be a highly commoditized product, so many insurance companies use their customer experience as a differentiator to stand out from the competition. For this reason, insurance companies often seek contact center solutions that are tailored to their industry.

India-based unified communications solutions provider HoduSoft recently announced its new all-in-one omnichannel contact center software specifically tailored for the insurance industry. Introduced to help insurers provide seamless customer communication across all channels, HoduCC omnichannel contact center software for the insurance sector provides users with a wide range of cutting-edge features. The software, which maps the customer journey, allows insurance companies to automate their workflow and track customer data such as customer credentials, legal agreement data, transaction amounts, and more. It also facilitates real-time data exchanges between agents, brokers and other users.

HoduCC offers built-in tools such as a predictive dialer, skill-based routing, automatic call distribution, WebRTC phone, auto dialer, single tenant and multi-tenant, multilevel IVR, and real-time analytics and reports. Insurers also get a wide array of benefits such as intelligent automation, single tenancy, and multi-tenancy, enterprise-grade security, and smooth integration with CRM applications, among others.

“We are delighted to create specialized contact center software exclusively for the insurance sector,” said HoduSoft cofounder and chief business development officer Kartik Khambhati in a statement. “Even though the insurance industry is an extensive sector with a wide range of players, it is getting more and more competitive with each passing day. Customers in the industry want prompt high-quality customer service. That’s where our omnichannel contact center software can help insurers to provide fast customer service and stay ahead of the competition.”

HoduSoft is a Gold Sponsor for ITEXPO (News - Alert), the #TECHSUPERSHOW, which will be held February 14-17, 2023 at the Greater Fort Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida. ITEXPO is the leading event for IT professionals, C-levels and business owners, MSPs and the channel, and service providers to gather and advance their digital transformation initiatives. For more information and to register, visit the show website.

Edited by Alex Passett