Customer Interaction Analysis Company Chattermill Announces Series B Funding

If you have a heavy or even moderate amount of customer transactions, you may be aware that you’re not using the intelligence contained in these transactions to the best of your ability. This is unsurprising: after all, a deep analysis of enormous amounts of data isn’t something that humans can do effectively, and you may not be able to afford the type of efforts that would result in actionable intelligence based on the analysis of your customer interactions.

For companies that wish to extract the most out of their customer data, UK-based platform Chattermill analyzes millions of interactions between a company and its customers, from feedback data to social media. It empowers businesses to easily unify their customer experience data and uses deep learning-based artificial intelligence (AI) to deliver actionable insights that help companies deliver loyalty and growth-driving customer experiences. Chattermill works with leading brands, including Amazon, Uber, H&M and Zappos, to power their customer experience programs.

Chattermill recently announced a $26 million Series B funding round to double down on its growth, expanding its platform capabilities to meet its vision as the first true unified customer intelligence platform. The Series B was led by Beringea, with participation from previous investors DN Capital, Ventech, Runa Capital, btov Partners, SVB and new investors Blossom Street Ventures.

Since raising its $8 million Series A in 2020, the London-based company has more than doubled its team and hit 200 percent of its new business revenue and pipeline targets in the first quarter of 2022. Chattermill has seen customers like Uber and JustEat triple their usage, having seen the impact the platform can drive. The company was ranked number one in G2’s Momentum (News - Alert) Grid Report for Text Analytics and has been named a High Performer in the Feedback Analytics Software category.

“Building a customer experience strategy for large businesses is incredibly difficult, and it must be data-driven,” said Mikhail Dubov, CEO and cofounder of Chattermill. “Today, CX plays a huge part in any business's success – especially in these challenging economic times. We believe there is no other technology that can provide the level of efficiency and insight needed for CX teams to succeed – this is why we are trusted by major brands like Amazon and Uber. Our goal is that our AI is able to analyze over a billion pieces of customer feedback for our clients.”


Edited by Erik Linask