UJET Names Yosh.AI Certified Delivery Partner

Providing an excellent customer journey today is an evolving process. Smart companies are going beyond “omnichannel” experiences and focusing more on the blending of channels. Often, this involves using artificial intelligence to help guide both the agent and the customer to the best possible resolution.

Contact center solutions platform provider UJET announced Yosh.AI as its latest Certified Delivery Partner (CDP). As a delivery partner, Yosh.AI will offer and deploy UJET and Google (News - Alert) Cloud’s enterprise-grade, AI-powered cloud contact center solution globally. Yosh.AI’s provides a solution that uses conversational artificial intelligence to connect the contact center, other communication channels, customer relationship management (CRM) and third-party systems.

UJET’s CDP certification is a rigorous training program that enables consultants like Yosh.AI to successfully manage, implement and train users on ujet.cx’s CCaaS and complementary solutions. Companies are considered based on their existing Google CCAI partnership, geographic coverage, language skills and existing customer relationships in ujet.cx’s target markets. Google Contact Center Artificial Intelligence (CCAI) is an AI platform that helps organizations reduce costs by leveraging virtual agents, improving the customer experience across channels and supporting effective and prompt resolution of customer issues.

As a delivery partner for the UJET and Google CCAI solution, Yosh.AI is expected to bring new insights and ability to re-invent communication between companies and their clients through conversational AI, said the companies. Yosh.AI helps enterprises implement automation into their communication streams using speech recognition and speech synthesis, as well as natural language processing (NLP). Its collaborative and flexible approach helps customers leverage the full power of AI and automation to maximize revenue, improve operational efficiency, and deliver better customer experiences.

“As demand for our AI-powered contact center technology continues to surge, welcoming Yosh.AI as a CDP positions us to help more enterprises integrate conversational AI into their operational business processes,” said Vasili Triant, chief operating officer of UJET. “Yosh.AI will enable brands to transform and elevate how they serve customers and ensure the best experience possible.”

Edited by Erik Linask