Odigo Customers Gain Anti-Fraud Solutions

Call center fraud is an ongoing menace for businesses and customers as they try to find ways to fight against it. Fraud can cause a business to experience financial loss as well as a damaged reputation.

With anti-fraud and authentication solutions, Pindrop announced its solutions are available in the Odigo Connect marketplace.

Pindrop helps contact centers get more from their voice interactions by providing intelligence on calls and IVR interactions to help authenticate customers, protect against fraud attacks and deliver the required intelligence to serve customers more efficiently.

Odigo provides CaaS solutions that facilitate communication between large organizations and individuals using a global omnichannel management platform.

“Our strategic partnership with Odigo and the addition of our cloud-based solutions into the Odigo Connect marketplace represents a significant step in our continued growth in the European market, as we seek to support call centers to reduce the risk of potentially damaging fraudulent activity and increase brand loyalty among their customer base,” said Gahn Lane, vice president, global partners and alliances at Pindrop.

Pindrop solutions available in the Odigo Connect marketplace include Pindrop’s anti-fraud solution, Pindrop Protect and Pindrop’s authentication solution, Pindrop Passport.

Pindrop Protect provides insights on each call, assessing risk based on information fraudsters can’t control – the audio of the call. Pindrop Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call center. This solution provides secure account access while maintaining a smooth customer experience.

“Fortunately, there are innovative solutions available, such as those provided by Pindrop, which we are proud to now offer to our customers, to help detect and protect against fraudulent activity as well as deliver a better caller experience,” said Philippe Colas, head of channels EMEA at Odigo.

Edited by Greg Tavarez