ConvergeOne Approved by Georgia Technology Authority's GTA Ready Program

State entities often don’t have the manpower to vet technology solutions, which can lead to poor purchases of software that isn’t a good fit for the organization. To iron out the process, many states have created technology partnerships that help public organizations skip the guesswork.

The State of Georgia’s GTA (News - Alert) (Georgia Technology Authority) Ready Program allows customers to purchase IT solutions directly from a pool of GTA-qualified IT providers. These managed service contracts can accelerate technology procurements for most public entities in the state. Customers can choose from a provider’s standard catalog of services or request custom quotes. These services are purchased directly from the providers instead of from GTA, but the state program pre-qualifies the pool of service providers and provides light governance over the contracts.

ConvergeOne, a provider of customer experience solutions, announced this week that GTA has named it a GTA Direct-approved vendor for hosted contact center services. ConvergeOne, which was named Cisco (News - Alert)'s 2021 Global Customer Experience Partner of the Year, provides solutions that support customers with digitally enabled experiences. While maintaining traditional contact centers can be complex and expensive for organizations, moving to hosted contact center services enables improved customer interactions that can help build loyalty, grow meaningful relationships and drive sustainable profitability and growth.

Agencies using GTA Ready solutions negotiate directly with the provider and manage their own relationship. Most often, organizations that avail themselves of the GTA Ready Program include Georgia's public entities such as city and county governments, public universities, boards of education and agencies not part of the Georgia Enterprise Technology Services (GETS) program.

"ConvergeOne is proud to serve as a GTA Direct suppliers for Hosted Contact Center Services," said Klaus Hillmann, Executive VP, West + South, for ConvergeOne. "Our secure, scalable and comprehensive solutions meet both the evolving needs of Georgia agencies as well as the varied needs of the citizens they serve. For organizations seeking to enhance their customer experience, ConvergeOne is uniquely positioned as a trusted partner and advisor that finds new ways to deliver extraordinary value in business and beyond with our all-in-one, frictionless customer experience solutions."


Edited by Erik Linask