Talkdesk Named Chrome Enterprise Recommended Partner

Today, the contact center isn’t always a place. It’s a collection of workers linked through robust call center solutions in the cloud. Cloud contact center company Talkdesk’s recent “Future of Workforce Engagement” report found that 61 percent of organizations today plan to implement a hybrid workforce model, making contact center security and flexibility a priority.

To this end, Talkdesk recently announced that it has taken its relationship with Google (News - Alert) further and has been named an official Chrome Enterprise Recommended (CER) partner. CER is Google’s new partner program that identifies optimized solutions by vendors that worked with Google to ensure their product works effectively on the Chrome operating system.

“Talkdesk was born in the cloud and is committed to delivering enterprise scale with consumer simplicity,” said Robert Gavin, VP of Alliances for Talkdesk in a statement. “This partnership further reflects our mission to provide organizations with a smarter way to unlock the promise and potential of great customer experiences through highly secure contact center solutions that are easy to deploy, simple to use, and give agents the tools to drive productivity from anywhere.”

Talkdesk CX Cloud has been optimized for Chrome OS since its introduction, as Talkdesk has long recommended that customers and agents access the platform via Chrome for optimal performance and experience. Additionally, more than 60,000 users have leveraged the Talkdesk Click-to-Call Chrome extension, which is also connected through Chrome OS.

The technical standards of Google’s Chrome Enterprise Recommended program align with the Talkdesk commitment to powering cloud contact center solutions that meet businesses’ rigorous security requirements, said the company, and enable agents to enjoy the same user experience across all Chrome OS devices, whether in the office, at home, or on the road.

“The Chrome Enterprise Recommended stamp of approval gives Talkdesk customers the added assurance that Talkdesk CX Cloud meets our rigorous technical standards to be considered a validated solution for Chrome OS,” noted Gregg Fiddes (News - Alert), head of Chrome Enterprise Technology Partnerships for Chrome OS. “As organizations increasingly adopt hybrid work environments, security, flexibility, deployment and management are vitally important to supporting their teams and safeguarding customer interactions.”

Edited by Maurice Nagle