UJET Launches CX Intercloud Cloud Failover Solution

Cloud contact center provider UJET Inc., modernizes digital and in-app experiences by bringing together enterprise experiences for sales, marketing, and support teams.

With UJET, there’s no need for consumers to switch from voice, digital, and self-service options. They also offer resiliency and flexibility across public cloud infrastructures.

In a move to bring 100% uptime and availability for customer service and sales operations, the companyrecently launched a new cloud to cloud failover solution, CX Intercloud.

The offering ,backed by a 100% uptime guarantee with no maintenance exception, provides peace of mind for contact center operations thanks to automatic failover between public cloud infrastructures.

Business continuity, and disaster recovery readiness are key to eliminating costly and taxing downtime. With CX Intercloud, customers have UJET pre-deployed across multiple cloud platforms and each has its own standard availability zones. It also has dynamic cross cloud availability for operation on Google Cloud Platform (GCP) and Amazon Web Services (News - Alert) (AWS) so service continuity is never an issue.

“As contact centers continue to accelerate cloud adoption and digital transformation, they are seeking innovation, security, and reliability from their applications. CX Intercloud represents an evolution in dynamic multi cloud capabilities for the contact center market,” stated Vasili Triant, chief operating officer for UJET. “With this offer, UJET customers can secure levels of redundancy and resiliency that ensure unprecedented uptime and business continuity, even if regional public cloud outages occur more frequently.”

UJET has 22,000 agents globally, and many leading customer-focused enterprises are using their offerings to provide intelligent predictive, contextual and conversational customer experiences.

Edited by Luke Bellos