LiveVox and Sandler Partners Sign Agreement to Deliver LiveVox CCaaS

Cloud-based customer service solutions provider LiveVox (News - Alert) Holdings, Inc. announced a strategic partnership with Sandler Partners, a telecommunications service business specializing in voice, data, cloud, internet, and telecommunications services. The agreement will bring Sandler Partners’ clients into LiveVox’s channel ecosystem.

Sandler Partners delivers cloud, colocation, mobility, continuity, and security solutions from more than 200 suppliers through a network of more than 9,000 expert technology sales partners, including agents, value added resellers (VARs) and managed services providers (MSPs). The company serves thousands of small, medium and enterprise organizations.

Thanks to the agreement, Sandler Partners’ network of partners can offer LiveVox’s omnichannel contact center solutions. LiveVox offers pre-integrated contact center solutions that are easy to implement and optimize, allowing companies to replace or enhance their existing contact center platform. As part of the partnership, LiveVox will educate Sandler Partners agents about their full suite of digital messaging and practical AI solutions and technologies.

LiveVox’s CCaaS 2.0 platform unifies blended omnichannel communications, customer relationship management (CRM), artificial intelligence (AI) and workforce engagement management (WEM capabilities).

“Partnering with Sandler is another important milestone as we continue to expand our channel ecosystem and bring our capabilities to more of the market,” said Dan DeLozier, LiveVox’s AVP of Channel and Alliances, in a statement. “Alan {Sandler] and his team have built an incredible organization, and their rapid growth is evidence of that. We are very excited to get our platform in the hands of America’s fastest growing independent technology services distributor, enabling more contact centers to provide exceptional experiences for customers and agents everywhere.”

Sandler Partners noted the addition of LiveVox’s CCaaS solution will offer partners improved voice and digital messaging capabilities, as well as robust compliance and risk mitigation credentials.

“For customers with a need to supercharge their outbound and lead generation efforts across all communication channels, while driving increased efficiencies throughout the customer journey, LiveVox will unify all inbound and outbound touchpoints into a single-pane-of-glass platform,” said Caleb Tucker, Sandler Partners senior vice president. 

Edited by Luke Bellos