BPO Giant Webhelp to Establish Offices in Israel

Many companies today, faced with the uncertainty involved in running a customer support operation, are turning to business process outsourcing (BPO) partners. The growth of the BPO sector seems to bear this out. Valued at $232 billion globally with forecasts in place for continued growth in the next 5 to 10 years, BPO is a market buoyed by the uncertainty businesses of all sizes face on a daily basis. 

Webhelp, based in Paris, is a 22-year-old BPO services provider. The company, which employs more than 75,000 people globally, designs, delivers, and optimizes customer support services for both business-to-business and business-to-consumer clients. This week, Webhelp announced expansion of its services to Israel. It will establish operations in Tel Aviv, and said it plans to employ 500 people within a year. The company said it will source young talents in a wide range of disciplines.

Israeli clients will have access to the full portfolio of Webhelp services in Hebrew from a representative office in the country rather than overseas. Operations in Israel will be led by Einat Benjamini, who established Golan Telecom's operations in Israel.

"Webhelp will bring to Israeli organizations unprecedented standards of service for call centers,” said Benjamini in a statement. “As an organization whose motto is 'Think Human,' we understand that the human touch is the most important asset in every business situation, and in the coming year, we will hire hundreds of employees, who will benefit from a high-tech environment with significant career opportunities."

Founded in June 2000 by Frédéric Jousset and Olivier Duha, Webhelp originally offered IT support services but later expanded into call center operations and business support. In recent years, the company has carried out the strategic acquisition of a number of European call center services providers to help it grow. Now in over 50 countries, Webhelp serves more than 1,300 brands every day. Two decades in, the company says it maintains its agility and disruptive mindset, and pursues an ambition of being the biggest start up in the world.

Edited by Luke Bellos