Customer Support AI Company Verloop.io Partners with Vonage

While artificial intelligence will never replace human intelligence, it has helped many companies build a solid customer support foundation, handling low-level inquiries and helping ensure efficient workflows. As a result, many telecom technology companies are partnering with AI companies to add more intelligent automated customer support functionality to their platforms.

Conversational artificial intelligence (AI) company Verloop.io recently announced  it has partnered with business cloud communications giant Vonage (News - Alert) to help businesses accelerate their digital transformation, particularly in the area of customer support.

With the partnership, Vonage will enable Verloop.io customers to deploy their conversational AI applications into new channels by leveraging Vonage’s communications APIs (application programming interface). With Vonage, Verloop.io can manage multiple channels such as WhatsApp, Facebook (News - Alert) Messenger, Viber, Voice and SMS from a single platform.

“Vonage’s API Platform brings both power and flexibility to businesses through the integration of multiple channels, including messaging, voice, and video communications solutions,” says Gaurav Singh, Founder & CEO of Verloop.io in a statement. “We’re excited to be working with Vonage to extend the channel capabilities of Verloop.io, all on a consolidated cloud communications platform. This will enable brands to seamlessly build automation on their channels from one dashboard, transforming the entire user experience.”

Both companies noted the partnership was particularly timely, coming as it is in the middle of a global pandemic which has changed the ways companies communicate with their customers.

“The pandemic has led to a significant change in how business is done and accelerated digital transformation for organizations around the globe,” said Guillaume Calot, Global VP, API Partners at Vonage. “We are seeing customers across all industries increasingly choose Vonage to help them digitally transform their customer communications and engagement solutions as companies continue to embrace hybrid work, develop disruptive solutions and expand communication channels. We’re excited to be working with Verloop.io to further its conversational AI capabilities and enable its customers to enhance their customer engagement with intelligent, personal conversations.”

Edited by Luke Bellos