Q-nomy Intros Virtual Waiting Room

Business leaders understand time is valuable to customers, and the longer they have to wait for service, the more frustrated they become. Even the most efficient contact centers in the modern economy are often forced to put customers on hold, which can often lead to customers taking their business elsewhere. Luckily, digital technology is making it easier for customers to get the service they need, even without human aided assistance.

Last week, business software solution developer Q-nomy announced the release of a virtual lobby application for the Q-Flow platform, allowing customers to wait for appointments in a secure virtual space. This new application allows customers to manage simple tasks, such as scheduling or canceling appointments,while waiting for agent assistance on their tablet or mobile device. Customers can also monitor their progress within the queue line, allowing them to have a more accurate gauge of when they will receive assistance from a contact center agent. While waiting in the lobby, customers will be automatically notified when their scheduled appointment is ready to begin.

"Since 2020, many organizations began looking for a digital customer service platform, and have found Q-nomy's omnichannel solution to be ideal for their needs," says Eran Reuveni, Senior VP of Product and Business Strategy at Q-nomy. "The new Virtual Lobby further enhances the functionality and flexibility of our software. It lets service providers offer customers a better experience on any channel they choose."

The virtual lobby application also has extensive customization capabilities, allowing businesses to tailor the environment to meet the style and brand requirements for each business customer. This application is now available for all Q-Flow customer journey management software users.

Edited by Maurice Nagle