BT Group Hiring 150 Agents for Refurbished Contact Center

After nearly two years of socially distanced work and irregular work activity, call centers across the globe are prepping for 2022 by investing in the latest and greatest technological enhancements to keep business on track. At the same time, numerous companies are also investing in skilled agents to take the reins over these new investments.

According to a recent article by Independent, British Telecom Group (BT Group (News - Alert)) recently announced it intends to create 150 jobs for EE(BT’s mobile network division) at its second New Castle-located call center, which is currently undergoing a restoration process to introduce state-of-the-art contact center tech and new facilities. After the project is complete, the restored contact center is expected to hold up to 1,500 workers, making it the largest contact center in the UK.

“BT is fully committed to Tyneside and we are really pleased to be creating new and permanent local EE jobs as well as investing in a second multi million-pound office refurbishment in the area.”  commented Nick Lane, Managing Director for consumer customer services at BT.

Representatives with BT Group claim the recruitment process for new contact center roles has already begun, and the company expects to complete the hiring processes over the next six months. Considering the company’s reputation in the UK, as well as the massive technological and architectural investments being made, BT Group could see a huge surge in interest from new recruits looking to take their skills out of their home office.

Edited by Maurice Nagle