TTEC Holdings Introduces Jump Start Calculator to Help Digitize the Customer Journey

Incorporating digital enhancements into the customer journey can be a harrowing process. Allocating resources and choosing solutions can have a reverberation effect on other areas of customer care, sometimes with unintended consequences. 

To help companies make the best choices when they embark on digital reinvention, TTEC Holdings, Inc., a provider of customer care services and technology, recently launched the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs.

The Jump Start Calculator provides clients with a starting point to determine how to incorporate digital efforts into their customer journey model. The Calculator blends digital tools which estimate savings and model improved customer experiences based on workforce efficiency and digital intelligence. By creating a digital framework, clients can optimize and improve their overall digital experiences for customers, while managing and decreasing costs. The calculator can be scaled to any size operation.

The calculator works by deploying specialized digital “genies” onto call center agents’ desktops to gather real-time information about their workflows. From here, it can analyze customer interactions and intent(s) and streamline processes and workflows to improve operations. The outputs from the Jump Start Calculator can provide brands with a custom digital report including estimated savings and technology suggestions, while enabling the client's associates to focus on delivering seamless experiences to customers, according to TTEC Holdings.

"Each time an organization interacts with customers, it has the opportunity to advance or degrade the relationship," said Paul Ignasinski, SVP of TTEC Solutions & Value Engineering. "The best brands know that improving CX is a critical priority, and we designed the Jump Start Calculator for businesses of all sizes and maturity levels. For instance, we see new-economy hypergrowth organizations using the calculator to quickly design and iterate their target CX operating model(s) as they scale, maintaining an agile 'digital-first' approach. For large and more mature enterprises the Calculator, in conjunction with TTEC's industry-specific intent library, provides a fast route to accelerating digital transformations that are oftentimes stalled or sub-optimized.”

Edited by Luke Bellos