Blue Prism and AWS Reveal Strategic Partnership

Automation solutions provider Blue Prism announced a strategic partnership with Amazon Web Services. As part of this new relationship, the two companies will collaborate to enhance the capabilities of Blue Prism’s digital robots for contact center operations.

Over the years, Blue Prism built a solid reputation in the contact center space, offering a number of intelligent solutions designed to make the contact center process more efficient for both customers and agents. To make these solutions even more effective and widely available, Blue Prism will work with the AWS Intelligent Automation team to create a SaaS (News - Alert) offering specifically for AWS customers.

"The world and the workplace are rapidly changing, and there's enormous opportunity for organizations to use intelligent automation technology to enhance productivity, improve performance and reimagine the way their business operates," said Terry Walby, Chief Executive for Blue Prism Ventures. "The collaboration with Amazon Web Services (News - Alert) will allow us to further enhance our ability to deliver intelligent automation solutions to organizations around the world seamlessly, on demand and at large or international scale."

In addition to the SaaS offering, Blue Prism’s digital robots will be integrated into a number of popular AWS applications, including AWS omnichannel cloud contact center, Amazon Connect, Amazon ML services, among others.

"This relationship will give customers even greater access to intelligent automation solutions that can accelerate their business transformation goals," said Madhu Raman, Worldwide Head of Intelligent Automation at AWS. "Joint customers will have an extensive portfolio of real-world automation capabilities at their fingertips, including business process improvements. Customers will also benefit from more agile and flexible cloud-based contact center solutions that combine our technologies."

Edited by Maurice Nagle