Thrio Introduces ThrioRedact to Halt Data Loss

Cloud-based contact center software developer Thrio announced the launch of ThrioRedact, a new solution designed to prevent private customer data from theft or compromise.

Incorporating advanced artificial intelligence, the solution allows users to automatically find and redact personally identifiable information from customer interactions across digital channels. In addition, the solution encrypts communications data at every stage of interaction, offering automatic protection from rising cyber threats. The ThrioRedact solution is included in the Thrio platform, making deployment simple for existing customers.

“We are pleased to help bring peace of mind to retail services providers, insurance companies, health care providers, and other enterprises who deal with sensitive data as part of their business,” said Ran Ezerzer, Thrio Chief Technology Officer. “With ThrioRedact, enterprises can effectively reduce reputational and financial risk in their contact center operations easier and more cost-effectively than ever.

ThrioRedact  users will benefit from the following capabilities:

• Automatically identify, tag (News - Alert), and remove PII in audio files, call transcripts, or text records.
• Encrypt PII even in temporary memory storage to further reduce risk.
• Lower costs/increase the efficiency of compliance activities.
• Deploy compliance-focused FTEs to other revenue-generating tasks.
• Store recordings long-term for internal training, performance improvement, other remediation activities, or rapid identification in legal proceedings.
• Understand the flow of interactions on review due to insertion of silence in audio and placeholder tags in text.
• Encrypt captured touch tones and/or speech commands in IVR interactions in memory with AES standard.
• Restrict system data access to ensure PII is never written to DB or logs.

Edited by Maurice Nagle