InMoment Announces Finalization of Lexalytics Acquisition

CX management solutions provider InMoment recently revealed it has officially finalized the purchase of Lexalytics®, a data analytics solutions provider that is heavily focused in the areas of  natural language processing (NLP) and artificial intelligence.

The recent spike in the already ongoing cloud revolution has inspired businesses of all sizes to leverage valuable in-house data. As beneficial as this can be, the task can be a bit daunting for organizations with huge amounts of raw data that need to be processed, in order to bring any real economic or productive value.

Lexalytics has spent nearly two decades developing text-analytics solutions that can sort and structure complex data from multiple channels, allowing customers to truly reap the benefits of in-house data.

"Lexalytics is all about helping customers discover more meaningful intelligence in structured and unstructured data sources to help them drive more informed business decisions," said Lexalytics CEO Jeff Catlin. "By joining InMoment we have the remarkable opportunity to push additional innovative solutions and transformative expertise to our customers around the globe."

With Lexalytics’s knowledge and resources at full disposal, InMoment will now be well equipped to offer customers a well-rounded collection of solutions that drastically improve both customer experiences and internal operations.

"With Lexalytics, we bring together the most powerful structured and unstructured data analytics engines with our award-winning XI Platform to give companies the unique capability to mine feedback with unprecedented clarity and go beyond surveys to meet their customers and employees where they are—with deeper understanding of their journey, emotion, intention, and the effort associated with an experience. We’re excited to welcome the extraordinarily talented Lexalytics team to InMoment," said Andrew Joiner, CEO at InMoment.

Edited by Maurice Nagle