Allied First Bank Chooses Finn AI Chatbots for Better Customer Experiences

AI Chatbots are increasingly being used by businesses to help provide quality support via the online channel. These bots are steps ahead of the messaging applications of the past as they can provide accurate and personalized recommendations and intelligently respond to customer requests.

Allied First Bancorp, a full-service bank in Oswego, Illinois which provides financial services to customers nationwide, has announced a new partnership with Finn AI,  an AI-powered chatbot platform for banks and credit unions. As per their partnership, they will provide automated customer service to improve the bank’s customer satisfaction levels while giving backup and support to alleviate its live agent team.

As part of the announcement, the company said it is also working with  AnyHour Solutions, a contact center managed service provider, to help assist the bank’s support staff to deliver the best possible customer service experience.

As more and more customers connect with businesses online they expect quality care they receive via digital activity to be flawless.

“With the pandemic, our contact center was buried in calls and service requests. We wanted a conversational AI chatbot to take pressure off our employees, provide an additional self-service channel, and reduce operating costs” said Kenneth Bertrand, President and CEO of Allied First Bank. “AnyHour and Finn AI address the unique needs of our industry. Plus, with their Turn-Key, Managed Service approach, we do not have to hire internal AI-app developers.”

The Finn AI chatbot was the perfect choice for their needs as it is specially trained for the banking industry. With the ability to understand over 800+ common banking questions it can quickly step in and remove some of the burden and pressure off of the bank’s contact center staff.

The new, intuitive self-service option will be the first channel and when a live agent is needed they will be able to step in.

“Banks need to ensure their digital infrastructure can handle this new surge of traffic. Our chatbot can answer simple inquiries customers have automatically, without requiring a human agent. When they need to talk to a human, however, AnyHour can step in with a trained live agent to handle the conversation. The two service providers work together perfectly to greatly improve the speed and efficiency of the customer service experience,” said Jake Tyler, CEO and Co-Founder of Finn AI.

Edited by Luke Bellos