Amazon to Prevent Fraudulent Work Activity with Monitoring Software

Global online shopping powerhouse Amazon recently revealed it is contemplating plans to deploy software that will monitor the keystrokes and mouse movements of customer service representatives for security purposes.

The last two years have been a monumental success for the company, largely due to pandemic restrictions that made online shopping a key resource during lockdown periods. However, Amazon’s popularity has made it a prime target for hackers and scammers looking to steal or compromise valuable customer data. The company wants to integrate this technology as a precautionary measure to prevent criminals from gaining access, and seems to have little to do with the work behavior of Amazon employees.

According to a report by Motherboard, the software works by analyzing the computer activity of customer service representatives, generating a specific profile for each individual. In the event of a suspicious act, behavioral biometrics would allow the company to determine if a hacking attempt is being made by comparing the activity in question to past activity from the representative. Amazon leaders have agreed to use software from BehavioSec, a cybersecurity firm that specializes in this technology.

"Maintaining the security and privacy of customer and employee data is among our highest priorities.” commented senior PR manager Barbara Agrait to Motherboard. “While we do not share details on the technologies we use, we continually explore and test new ways to safeguard customer-related data while also respecting the privacy of our employees. And we do this while also remaining compliant with applicable privacy laws and regulations."

Though the company appears set on utilizing this software, the company has claimed the initiative has sparked questions regarding legality and privacy.

Edited by Maurice Nagle