LogMeIn Unveils New UCaaS Offerings for GoToConnect

These new updates for GoToConnect have been designed with the intention of providing business leaders with more details into agent/customer interactions, and also to offer tools that can enhance employee productivity through digital assistance. As part of this new offering, business customers will now have full access to solutions designed to increase monitor agent activity, boost inbound and outbound calling, as well as new messaging capabilities for call center agents.

“Great customer interactions are the foundation of every successful business – including the nearly 90% of small-to-medium-sized businesses that haven’t yet deployed any Contact Center capabilities. Since its launch last year, GoToConnect Contact Center has helped thousands of previously underserved organizations take better care of their customers, improve visibility and drive better outcomes. We believe that every organization deserves access to simple, cost-effective, and easy-to-use Contact Center capabilities,” said Mike Sharp, Chief Product Officer for Unified Communications and Collaboration at LogMeIn (News - Alert).

Having complete visibility to the activity and performance of contact center agents is a necessary element to improving customer experience quality. This is especially true in the growing hybrid economy, where contact center agents may not be working in office environments. Customers using GotoConnect have reportedly found great success with the platform, due to the simplistic nature of the setup and ease of use.

“Since we started using GoToConnect’s Contact Center capabilities, I am able to manage call flow a lot better. It helps me determine if I need more staff, what my peak times for calls are so I can staff accordingly, as well as improves our call routing process. All of this helps to make sure we are keeping our call abandonment rate as low as possible,” said Greg Micklos, Franchisee Owner, Two Men and a Truck, Pensacola, Florida. “We chose GoToConnect Contact Center because it maximizes our efficiency, which is a vital key to the success of the business.”

Edited by Maurice Nagle