Five9 Joins Mitel in Multi-Year CCaaS Partnership

Cloud contact center solutions provider Five9 has announced a new agreement with business communications company Mitel (News - Alert), to bring Five9’s Intelligent Cloud Contact Center to Mitel customers. As part of this strategic partnership, Five9 will now be officially recognized as the official CCaaS service provider for Mitel’s global clientele.

“As Five9 (News - Alert) continues to accelerate our international business, aligning ourselves with partners proven to be leaders in their field and dedicated to innovation is crucial for mutual success,” said Dan Burkland, President, Five9. “We are excited to announce our partnership with Mitel as their exclusive cloud contact center partner offering. Our integration is live today and customers are already experiencing the joint value of our combined solution.”

The collaboration hopes to provide a comprehensive collection of contact center solutions that will transform workplace operations across the world for the benefit of both customers and employees. As part of this growth initiative, customers will now have access to Five9’s full product line, which includes solutions such as Five9 Platform, Workforce Optimization (WFO), Intelligent Virtual Agents (IVA), Agent Assist, and Workflow Automation (WFA).

Both companies have a strong commitment to improve customer experiences, making this partnership both logical and mutually beneficial for the growth of both companies.

“Five9’s intelligent cloud contact center suite, strength in the enterprise market, and customer-centric values are a perfect complement to Mitel’s contact center offering. said Graham Bevington, Executive Vice President, Transformation Office at Mitel. “We look forward to working closely with the Five9 team to help customers differentiate themselves through more human, empathetic customer engagement experiences, which are vital to building loyalty, trust and, ultimately, business success.”

Edited by Maurice Nagle