Verint Celebrates 13ths Consecutive Year as Workforce Engagement Leader

Customer engagement solutions provider Verint (News - Alert) has been named the leader of Gartner’s 2021 Magic Quadrant for Workforce Engagement Management, marking the 13th year in a row that the company has been given the prestigious title.

According to Gartner (News - Alert), qualifying candidates for the title must offer customer service solutions that are functional, applicable to businesses and enterprises of all sizes, and broad industry coverage. These characteristics have clearly been demonstrated by Verint, indisputably claiming the title for well over a decade. The company has maintained success in the business world with products like the  Customer Engagement Cloud Platform, which uses AI-powered automation tools and real-time data enhancements to adjust to the new demands of the company’s global customer base.

Customers have personally commented on their positive experiences with Verinut’s products, with one Gartner peer review stating, “"Verint ensures that their product experts work with your experts to facilitate an easy implementation. This model has allowed us to hit the ground running and achieve our ROI within six months of implementation. The tool is easy to use and doesn't require a data scientist skill set."

Verint representatives gladly accepted the recognition in the following official statement:

“This continued recognition demonstrates Verint’s industry leadership and commitment to our WEM customers and the wider market,” says Verint’s Celia Fleischaker, chief marketing officer. “The Verint Cloud Platform provides leading WEM capabilities alongside solutions for knowledge management, virtual assistants, experience management, and more. Our broad portfolio contributes to our unique position in the market that enables us to drive significant value for our customers.”

Readers can learn more about the full details of the report by downloading a free copy on Verint’s official website.

Edited by Maurice Nagle