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Global Travel Industry Turns to Bright Pattern for Post-Pandemic Lift
In an effort to jump start business in the post-pandemic era, many global companies in the travel sector are deploying Bright Pattern’s contact-center software to gain an extra boost as the industry looks to recover swiftly from last year's events. Although businesses as a whole were widely affected by COVID19 restrictions, the travel industry in particular was devastated due to the travel restriction mandated by both foreign leaders and businesses.
Now that vaccines are being successfully distributed across the globe, companies are looking to upgrade operations to find added success when the economy becomes completely open. Bright Pattern has seen a surge in demand from hotels, airlines, and cruise lines, due to its reputation for providing easily scalable, reliable contact center solutions that can be deployed without complicated installations.
"Bright Pattern powers customer service and sales for several innovative travel and hospitality corporations," said Michael McCloskey, CEO of Bright Pattern. "Whether these brands are supporting luxury buyers or more cost-conscious buyers, all customers expect the best when it comes to basic customer support or concierge services. Bright Pattern provides innovative, personalized, omnichannel communications these companies need to drive sales with the easiest to use and highest ROI cloud contact center platform."
The rising use of digital resources for communications in the business world will likely bring massive changes to the customer experience when restrictions finally ease up. Social media integration, personalized notifications, and AI powered self service solutions are just a few of the features that customers will likely expect in the post-pandemic economy, which will bring an added element of competition among travel companies.
Edited by Maurice Nagle