Calabrio Acquired By Private Equity Company Thoma Bravo

Thoma Bravo is a 40-year-old private equity firm that focuses on software and technology. The company owns more than 300 software and technology companies representing over $85 billion of value. Its latest acquisition of Calabrio (News - Alert) gives it an edge in the workforce optimization and collaboration market.

Fourteen-year-old Calabrio, which is headquartered in Minneapolis, provides products and services to help companies streamline and enhance customer service operations and workforce management using cloud-based solutions. The company has experienced accelerated growth during the pandemic, and its Calabrio ONE software suite has enabled organizations to more easily transition to a work-from-home environment.

Calabrio was named a Visionary in the 2020 Gartner (News - Alert) Magic Quadrant for Workforce Engagement Management (WEM). It was the fourth consecutive year Calabrio has been named a Visionary, a position that was attributed to the company’s ability to execute its vision. Calabrio’s presence in the workforce engagement market was boosted by its June 2019 acquisition of Teleopti, which allowed Calabrio to expand its international presence, creating a global WEM powerhouse.

"It has never been as important for companies to understand the customer and employee experience through data. Calabrio is committed to delivering our analytics-driven Calabrio ONE suite in order to empower agents, elevate the role of the contact center and connect the enterprise," said Tom Goodmanson (News - Alert), President and CEO of Calabrio, in a statement. "I look forward to the software expertise and like-minded partnership of the Thoma Bravo team to help us take these ambitions to even greater heights."

In announcing the acquisition, Thoma Bravo noted that Calabrio has successfully established itself at the forefront of the workforce engagement management industry by transitioning to the cloud, capitalizing on the wave of digital transformation and expanding its customer relationships.

"We are excited to partner with Tom and his team in this new chapter for the company. Calabrio has an impressive growth story, and we look forward to leveraging our operational capabilities and industry knowledge to supercharge Calabrio's growth and market opportunity,” said Seth Boro, a Managing Partner at Thoma Bravo, in a statement. 

Edited by Luke Bellos