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StarTele Logic Joins African Communications Market, Expands to Angola
StarTele Logic, a global provider end-to-end communication technology, has announced that the company recently provided a customized contact center platform to Ucall in South Africa's Angola. The announcement marks a turning point for the company, as the company begins to gain footing in the rapidly expanding African communications market.
The platform by StarTele was specifically designed to be compatible with emerging technologies, as well as scalable to handle the needs of any customer base size that Ucall may need to adapt to. It was also developed with industry-specific solutions and a vast number of tech tools, all backed by expert customer support. Some of the unique features of the platform include a real-time dashboard, real-time call status and real-time campaign monitoring, as well as live interactions on omnichannel and social media.
"Our core offerings are technology-driven and Ucall's need for a nimble and agile Contact Centre Solution challenged us to come up with only the best. Commented Umesh Pande, CEO, StarTele Logic “The aim was to deliver a stellar platform that is replete with comprehensive solutions that can benefit Ucall and its end customers alike."
UCall has reported that since integrating StarTele Logic’s customized platform, the company noticed a decrease in operational costs due to requiring less team members to manage workloads.
"StarTele, with its full-stack technology development services has helped position our contact center solutions as per the innovative requirements of the times.” added Paulo Tavares, IT Director of Ucall, Angola, “Today, we have a full-bodied operating platform aiding our existing offerings and servicing our customers, we thank StarTele for understanding our needs and delivering it astutely."
Edited by Maurice Nagle