Enghouse Striving for New Heights with Altitude Acquisition

The contact center market is just as chaotic as the operations it supports. Constant innovation is pushing the limits of capability, while consolidation is proving a worthy means to expand presence and position.  As 2020 closes, Enghouse Systems Limited is opening a door.

Enghouse announced the acquisition of Lisbon-based omnichannel contact center solution provider Altitude Software (News - Alert). The purchase provides Enghouse an expanded footprint in Latin Region.

"Altitude expands our presence in Latin countries -- primarily in Spain, Brazil, Mexico and now Portugal – enabling us to capture additional opportunities within these markets," said Steve Sadler, Chairman & CEO of Enghouse (News - Alert). "We are very pleased to welcome Altitude's customers and employees to Enghouse."

The newly acquired entity represents nearly $30 million in annual revenue, over 300 customers and a modular software suite capable of supporting omnichannel operations and offering a deep well of capabilities for both hosted and on-premises contact centers.

"We are excited to join Enghouse, particularly because of the synergies between the two companies," said Alfredo Redondo, CEO of Altitude. "Together, we look forward to expanding our product offerings to our existing and new accounts."

Enghouse started 2020 with a bang, acquiring Dialogic (News - Alert) and adding its robust digital portfolio, it seems 2021 will have a similar feel. The contact center solution provider is embracing both innovation and market consolidation to boost presence and bottom line results.

Edited by Maurice Nagle