Servion Global Solutions Partners with Jacada for Customer Service Automation

Today’s contact center is under more pressure than ever to deliver excellent customer experiences. With a global pandemic and digital channels being relied on more than ever, the need for more intelligent automation has become significant.

A new partnership to address this need has been formed between Jacada (News - Alert) and Servion Global Solutions. Together the customer service automation solutions provider and Contact Center and Customer Experience (CX) solution provider will help businesses deliver optimized customer service.

As per the strategic partnership, Servion will resell, deploy, and support Jacada’s entire customer service automation portfolio globally. Both companies have worked together in the past, but this announcement is a formal move to push forward the strength of their combined capabilities.

“As the customer experience technology stack, particularly, in and around the contact center, gets more complex, diverse, and disparate, Jacada’s low code middleware for contact center automation comes in handy to harmonize enterprise silos and elevate the customer experience in record time and cost,” said Yochai Rozenblat, CEO of Jacada.

Data-driven solutions provide businesses with a way to gain sustainable progress beyond the rapid deployment of new technologies. In particular, this new partnership will help those businesses looking to add innovative conversational AI and robotic process operations to their customer operations.

“Servion’s trusted expertise in designing and delivering such contact center and customer experience transformations makes for a partnership designed for value creation,” said Rozenblat.

To ensure its sales team was equipped with everything needed to help bring awareness to their offerings, they underwent a formal enablement process to understand all of the benefits clients will realize with these offerings.

Commenting on the news, Laurent Philonenko, CEO at Servion Global Solutions, said, “Servion’s expertise in implementing and managing technology solutions combined with Jacada’s innovative products will allow us further to enhance customer and agent experience across multiple channels, reduce operational costs, and improve overall business efficiency for customer service or sales.”

Edited by Maurice Nagle