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Investors Bank on Talkdesk, New Series C Funding Announced
As a reflection of strong investor confidence in its offerings, Talkdesk recently announced that it received Series C funding of $143 million from both new and existing investors.
Cloud contact center solutions provider Talkdesk provides everything a modern call center needs to keep up with shifting customer demands while also giving agents and managers the tools they need to be efficient.
From healthcare to e-commerce, retail, and enterprise - the need for workforce and customer engagement solutions that are available from anywhere - are on the rise today.
The company announced new participating investors: Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital, and Top Tier Capital Partners, along with existing partners Viking Global Investors and Threshold Ventures.
"Talkdesk is a step above the outdated, legacy contact center systems and has quickly established itself as the vendor-of-choice. We're excited to partner with the company as its suite of products reaches an even greater scale," said Mitchell Green, managing partner, Lead Edge Capital.
“Talkdesk is experiencing explosive adoption of its technology, and it is no surprise given the pain points its solving for companies, large and small,” said Green.
With this latest funding, the company said it will continue to capitalize on its current momentum for global growth and will also increase its R&D efforts to improve go-to-market tactics, marketing, and channel development.
Today’s top global brands need reliable and superior customer service and Talkdesk’s offerings deliver.
Especially with a global pandemic, now more than ever, companies have had to rely on remote customer channels to maintain operations. Having quality cloud solutions to make this possible.
Over the last year, the company has successfully launched 20 products, submitted 200 patents, and received many awards.
This latest round of funding also raises the company’s valuation to more than $3 billion.
Edited by Maurice Nagle