Contact Center Company CP360 Opens New CX Center in Greece

Contact Point 360, a 12-year-old contact center outsourcer headquartered in Toronto, owns and operates six contact centers across three continents, employing more than 1000 agents and associates. With existing facilities in Canada, Colombia, the USA, and the UAE, the company has added to its contact center spread: a new customer experience center and technology solutions facility, including a 500-seat contact center and CX technology lab, in Athens, Greece. The new campus will deliver end-to-end customer experience technology solutions to the European marketplace and provide omnichannel contact center services.

Contact Point 360 prides itself on its ability to aggregate a wide array of talent and expertise within one organization. In this way, it says it can help drive efficiency, enable cost savings, and align communications between groups working at all points with the customer interaction ecosystem. Having a single group with a problem-solving ethos and an agile mindset is a very efficient way to produce results and reduce miscommunication, according to the company. In addition to providing call center services, the company runs in-house software development to create solutions for all areas of business that involve customer interaction.

Greece is considered an ideal investment location in Europe, as it was hit hard by the 2008 global economic recession and is hungry for new business investment.

"We are pleased to bring our new vision of customer experience support to the European Continent," said Asad Mirza, President and CEO of ContactPoint 360, in a statement. "Athens is a world-class city and historical treasure. We believe Athens is the perfect location for our new European site as we are an hour by air to three continents and three hours by air from all major European Cites. The economy has been recovering since the 2008 crisis, and international debt relief has been extended over the next 10 years. We believe this is the time to invest in Greece due to key geopolitical factors and global financial forecasting. CP360 has expanded our ability to offer the highest quality of CX support, delivering strong ROI for clients on the continent," said Mirza.

Edited by Maurice Nagle