Welcome to the Era of 'Knowledge Everywhere'

The Future of Work is at hand, as a wave of innovation is driving evolution. Riding advancements in artificial intelligence, automation and the like, knowledge workers are getting a taste of what’s coming, and they want more.

The Customer Engagement Company, Verint announced enhancements to Verint’s (News - Alert) Knowledge Management Professional solution promising increased efficiency and what the firm is calling an era of “Knowledge Everywhere.”

Full API support and intelligent automation underpin robust cognitive search and self-learning capabilities, delivering accurate information whenever or wherever a team member requires. Customer communications in an omnichannel environment is quite the juggling act, and the newly improved Verint service addresses demands across mobile, web, the contact center and more.  

“KM products of the past work more like a searchable warehouse of answers rather than the human brain. We knew there had to be a better way,” says Verint’s John Goodson, SVP and general manager, Products. “AI powers our solution to understand nuances in how people ask questions—what people mean, not what they type. It also anticipates what people want and predicts what they are about to ask even before they do. And it constantly learns based on what it hears and sees. It’s what the market needs, and we’re thrilled to offer a solution that dramatically reduces the effort for agents and self-service applications to better serve their customers.”

Don’t just engage with your customers, engage intelligently.

What’s in your contact center?

Edited by Maurice Nagle