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Call Center Management Featured Article

September 16, 2019

National Autistic Society Selects Verint Community Solution


By Maurice Nagle, Web Editor

Over the past decade or so, Autism is receiving more attention in the public eye. From research and awareness, to treatment strategies, work in this field is moving leaps and bounds to assist those afflicted. With its mission to educate and share knowledge with the masses, the National Autistic Society selected a new engagement solution to help its efforts.


The National Autistic Society announced the selection of the Verint (News - Alert) Community solution to enhance its interactive member forum, which allows members to exchange experiences and stories with autism.

 “We chose Verint because we wanted to replace our aging forum software with a modern, reliable platform to support strong online communities for autistic people, their families and for professionals. Verint also provides a solution that will integrate well with our main website, which is currently being redeveloped,” said Dominic Wilkinson, Digital Projects Manager at the National Autistic Society. “We look forward to exploring even more features including incorporating blogs and Q&A Forums.”

The Verint Community solution supports engagement for members, allowing the forum to succeed in its mission of offering those in need with the materials necessary to assist in addressing the challenges those with Autism as well as family and friends face.

“The National Autistic Society is a forward-thinking organization that recognizes the value of an online community to its mission and to the digital services it provides its members,” added Southworth. “We are honored to have been chosen as the provider for this important offering, and look forward to continuing our partnership with them.”

Offering customers or members access to a hub of engaging multimedia materials can serve as a strong tool in building awareness, presence and support long term success.




Edited by Maurice Nagle



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