Call Center Management Featured Article
Tantacomm's Solution Eases Call Recording and Quality Monitoring for Multiple Call Centers
TantaComm (News - Alert), a provider of interaction recording, call compliance, and quality management solutions for BPOs, announced that its Centralize line of product is ready for broad distribution.
Different customers have been using Centralize in different configurations. Recognizing a strong demand for a standardized solution, the company has enhanced the functionality of the solution and released the product for on-going evolution.
Organizations often use disparate systems for managing call recording and quality monitoring at multiple call center operations. The Centralize solution has been developed to help the organizations to standardize these disparate operations into a centralized platform.
Leveraging this solution, customers can aggregate call recordings from multiple call center operations and platforms into a centralized location for streamlined quality monitoring, consolidated data analysis, and long-term retention.
One of the greatest advantages with Centralize is it can be implemented as a stand-alone product or seamlessly integrated with the TantaComm IQ product suite, which includes Capture (call recording software), Protect (call compliance), and Evaluate (quality management) for easy implementation and administration.
With an efficient media format conversion processes, the solution supports aggregation of call recordings regardless of call recording platforms.
“We understand that in many circumstances, organizations are managing internal and/or outsourced call center operations across varied call recording platforms and quality monitoring processes. Centralize is a solution to help standardize these disparate operations into a singular platform facilitating economies of scale and consistency,” Chief Operating Officer Ruben Moffett explained in a statement.
Few months back, TantaComm introduced the TantaComm Protect suite of solutions to enable BPOs to address 12 PCI (News - Alert)-DSS requirements while ensuring the security of recorded interactions.
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Edited by Amanda Ciccatelli