IntelliResponse Wins 'Best Technology Solution Provider' Award for Call Center Management

IntelliResponse Systems, a provider of multi-channel call center management solutions, announced it has been selected as the winner of the Call Center Excellence Award for “Best Technology Solution Provider.”

IntelliResponse virtual agent technology delivers a seamless, multichannel self-service experience to help drive profitable online conversations, according to company officials. The patented technology enhances multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions.

The company claims that with IntelliResponse, customers can transform their company website, mobile application, social media channels and agent desktop by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. 

Call center management evolves continuously to meet the expectations and desires of customers. The Call Center Excellence Awards honor those who think—and act—in accordance with the mindset that one can never reach an apex in customer service.

“We’re extremely pleased that the judging committee has selected IntelliResponse as the winner for the Best Technology Solution Provider category,” said Mike Hennessy, vice president, Marketing, at IntelliResponse, in a statement. “Our message of leveraging IntelliResponse virtual agent technology to deliver a seamless, multichannel self-service experience resonated quite well with everyone we spoke with at the Annual Call Center Week conference.”

The award reaffirms the company’s leading position in the market, Hennessey added. It further raises awareness among enterprise businesses that virtual agent solutions not only reduce costs and improve key customer service performance measures, but that they also drive profitable online conversations.

The runner up for the Call Center Excellence Award, Best Technology Solution Provider category was Aspect (News - Alert). Utopy, SDL, Jacada, Evolv, and Kana all received honorable mentions for this same category.

Recently IntelliResponse announced that Answer Suite, a product by IntelliResponse, has received a 2012 CRM Excellence Award from Customer Interaction Solutions Magazine.

Answer Suite consists of four components designed so that customers can either help themselves or obtain assistance from a call center agent. Components include Web Answers, Social Answers, Mobile Answers and Agent Answers.