AnswerFirst Promotes Employee to Improve Call Center Management

Since the invention of the telephone, answering services have been helping businesses meet the needs of their clients and improve call center management. With the popularity of cellular phones, text messaging and newer technologies, answering services have become more prevalent than ever in the call center.

AnswerFirst (News - Alert) Communications, a U.S. based telephone answering service and customer service solutions company specializing in answering and messaging services, contact center and virtual receptionist solutions, is promoting AnswerFirst employee, Michael Jansen, to Call Center Coordinator.

With more than 25 years of call center management experience, Jansen has worked in call center management capacities for both small and large businesses including Frito-Lay, TWA, Protocol Global Solutions and HSN.

 “We’re excited to move Mr. Jansen into his new role as Call Center Coordinator; he is an integral part of a visionary plan to attract and train a nationwide bank of stellar company ambassadors via a virtual classroom environment that will focus upon maximum efficiency and expedient career development processes as we elevate our position in the global economy to an exponential level,” Penny Herron, operations manager for AnswerFirst said.

Beginning working for AnswerFirst in 1996, Jansen has worked as a call center supervisor for several years. In his new position as call center coordinator, Jansen will be directing inbound contact center operations, with a focus on review and enforcement of AnswerFirst’s contact center procedures and policies. His main goal will be to provide the necessary tools and leadership for all AnswerFirst customer service agents to deliver the highest standard of customer service solutions.

As the demands for call center solutions increase, AnswerFirst continues to invest in hiring and operations strategies while adding more qualified customer service agents to their workforce in order to continually improving service quality.

Edited by Rachel Ramsey