Monet's Call Center Management Software Recognized by CIS

Call center management is increasingly reliant on technology tools that allow for the real-time monitoring across a number of statistics. The intelligence these utilities provide allows call center managers to keep their workforce nimble and efficient while holding customer satisfaction high. 

This year Customer Interaction solutions magazine has honored Monet as one of the leading suppliers of call center management software industry. The company received the award this year for its WFM live product suite, a hosted solution incorporating a variety of call center management options. This is the 3rd award the company has won with CIS, a testament to their dedication to improving call center management space.

“We are very excited that Monet WFM Live has been recognized as Product of the Year for exceptional innovation by TMC’s (News - Alert) Customer Interaction Solutions Magazine,” said Chuck Ciarlo, CEO at Monet Software. “Winning this prestigious award for the 3rd time is a validation of our commitment to helping call centers to rapidly and affordably optimize their workforce and overall service operation.”

In call centers, staffing accounts for a large majority of the money spent. With call-forecasting employee-scheduling solution and ACD integration WFM can make any call center more efficient and save a considerable amount in the process.

“Monet Software received a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Monet WFM Live has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani (News - Alert), CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Monet Software has earned its place with this distinguished honor.”

The potential ROI of call center management software can recoup cost from the already razor thin margin between overhead and revenue. With Monet, potential customers get an award winning cloud based utility with a host of solutions right out of the box.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco